Is delivery really free?
Yes, for any order with at least one prescription medication, anywhere in the GTA & Hamilton. Orders with only over-the-counter products have a delivery fee equal to our courier’s standard rate, and we’ll tell you the amount first.
What time will my delivery arrive?
Weekday deliveries usually arrive between 5–10 PM. We’ll confirm the window before your order leaves, then send a text with a tighter time as the driver gets close.
Do you deliver on weekends?
On Saturdays we deliver in Mississauga and Brampton only. If there aren’t enough Saturday orders to run a route, your delivery moves to Monday and we’ll let you know. We don’t deliver on Sundays.
Can the driver leave it at my door?
For most orders, yes, or with your building’s security if you tell us that’s okay. Fridge medications and controlled substances are the exception: someone has to be home to sign for them.
What if I’m not home or the driver can’t get in?
The order comes back to the pharmacy, safe and sound, and we contact you the next day to rebook. Giving us your unit number and buzzer code up front avoids most missed deliveries.
Can I pay the driver?
Yes, with cash only. If you’d rather pay by card, pay ahead by phone, at kennedypharmacy.ca/pay, or by e-transfer to info@kennedypharmacy.ca.
What if I need my medication urgently?
For a genuine emergency we can arrange a rush delivery outside our regular route. The full courier cost is charged for this, unless the rush is needed because of a mistake on our end, in which case it’s free. Rush delivery isn’t available for fridge medications or controlled substances.